Yes, fully supported. Beyond our turnkey cloud Voice Console, StepOne Voice is natively compatible with mainstream CTI platforms like Genesys, SIP trunks, and MRCP protocols — seamlessly extending your existing telecom lines and agent seats while writing call summaries and intent tags back to your CRM in real time via API.
DEPLOYMENT & FAQ
Flexible StepOne Voice Deployment Tiers for Every Stage
From turnkey cloud consoles to air-gapped Domestic IT (XinChuang) on-premise deployments built for major state-owned enterprises and financial institutions.
Standard Cloud Console (SaaS)
Zero hardware or Ops overhead — launch AI outbound & inbound voice in minutes
Turnkey Cloud / Per-seat concurrency or per-minute subscription
- ✓ Log in directly to configure scripts, knowledge bases & outbound campaigns
- ✓ Built-in industry script templates & lifelike emotional voice library
- ✓ Includes live call monitoring, transcript summaries & 100% automated QA
Enterprise CTI Integration (PaaS)
POPULAR
Seamlessly extend existing contact centers, SIP trunks & CRM systems
Enterprise Subscription / Dedicated concurrency pool & API integration
- ✓ Native compatibility with Genesys, mainstream CTI platforms & MRCP
- ✓ Full streaming WebSocket, async tool-calling & Webhook APIs
- ✓ StepOneAI engineering support for domain ASR boosting & Wenquxing LLM fine-tuning
Air-Gapped Domestic IT (XinChuang) Edition
Built for high-security core intranets across banking, SOEs & large conglomerates
Air-Gapped Intranet Delivery / 100% on-premise audio & customer data residency
- ✓ Full ASR / LLM / TTS stack deployed inside local data centers or private clouds
- ✓ Certified for Huawei Ascend (Rich AIBox) domestic AI compute
- ✓ Custom system plugins, end-to-end encryption & masking, plus 24/7 SLA support
FREQUENTLY ASKED QUESTIONS