StepOne Voice · Flagship Voice AI

Human-Grade Enterprise Voice Agent
Outbound, Inbound & 100% QA in One

Down to 200ms* natural barge-in and zero-silence async tool calls—handling 24/7 outbound & inbound calls with seamless human handoff.

Voice Console ↗
StepOne Voice · Real-Time Voice Contact & QA Hub
Voice Console ↗
● Live Customer Barge-In: Instant Stop & Active Listening Async Order API Lookup: Zero Dead Air
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[Customer Barge-In] Hold on — I have a last-minute business trip tomorrow afternoon. Could we move it to Thursday at 10:00 AM?
[Voice Agent] No problem at all, Mr. Wang! I've rescheduled your appointment to Thursday at 10:00 AM, and a confirmation SMS is on its way.
✓ Call summary automatically synced to CRM ✓ 100% Compliance QA Score: 99.2
Sub-200ms*
Natural barge-in latency (controlled network benchmark)
3-in-1 Closed Loop
Outbound AI + Inbound Support + 100% Automated QA
Full-Stack Noise Suppression
VAD, AEC & denoising eliminate crosstalk and background noise
Native CTI Compatibility
Seamless integration with Genesys, MRCP & enterprise CRMs
CORE CAPABILITIES

Four Core Capabilities Purpose-Built Around Real Enterprise Workflows

Outbound Lead Gen & Activation 01

Batch lead qualification, event invitations & dormant customer reactivation

Automates first-round lead qualification, attendance confirmations, store-visit reminders, and dormant-account check-ins — capturing intent tiers, key objections, and callback windows directly in your CRM.

24/7 AI Contact Center 02

Round-the-clock resolution for FAQs, order lookups & service requests

Eliminates after-hours missed calls and peak-hour queue drops, invoking order and logistics APIs asynchronously mid-call while transferring frustrated callers or complex cases to human agents with instant context summaries.

End-to-End Streaming Voice Engine 03

Crystal-Clear Hearing · Grounded Answers · Zero Talk-Over

Unifies streaming ASR, semantic barge-in detection, controlled RAG Q&A, and expressive neural TTS — pausing immediately when customers speak and picking up context effortlessly.

100% Automated Voice QA 04

Full-volume transcription, risky-promise alerts & service scoring

Replaces traditional 3% manual random sampling with 100% automated inspection of courtesy standards, unauthorized promises, recurring objections, and sentiment shifts — pinpointing risky audio clips in one click.

UNIFIED CUSTOMER ID · FULL-FUNNEL MULTI-AGENT RELAY

Shares a unified customer profile to interconnect seamlessly across the StepOne suite

01 · voice Current
StepOne Voice

Outbound AI, 24/7 Support & 100% Automated QA in One

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02 · geo
StepOne GEO

Help AI Understand Your Business & Put Your Brand in the Answer

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03 · open-skill
Open-Skill Call Agent

Officially Listed on Tencent WorkBuddy & OpenClaw

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04 · scrm
StepOne SCRM Agent

Turn WeCom contacts into trackable enterprise assets

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05 · insight
StepOne Analytics

Connect multi-touchpoint conversations with back-office outcomes

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One Unified AI Agent Suite · A New Paradigm for Omnichannel Enterprise Customer Operations

Powered by StepOneAI's Wenquxing LLM and parent company Richinfo's RichAI LLM, empowering marketing, sales, support, and operations teams to collaborate around a unified customer profile. Launch the console now or book a tailored demo.

Voice Console ↗