Provincial Branch of a Tier-1 State-Owned Commercial Bank
Core Challenge:Heavy wealth-management follow-up backlogs, no overnight live-agent coverage, and manual QA sampling limited to ~3% of call recordings—leaving major compliance blind spots.
Deployed Solution:Deployed StepOne Voice conversational agents alongside 100% full-coverage QA Agents, keeping all audio recordings and customer data strictly inside the air-gapped data center intranet.