Ordinary voice recorders only archive audio after the fact—managers never have time to listen through hundreds of recordings. StepOne Smart Badge is an agentic system built for closed-loop business execution: on the hardware side, it delivers DSP noise cancellation, radar-triggered capture, and physical speaker separation tailored for wearable badges and service counters; on the software side, five specialized Agents (Insight, QA, Coaching, Service, and Workflow) collaborate to turn conversations directly into timestamped compliance scorecards, 1-on-1 coaching cards, and CRM follow-up tickets.
DEPLOYMENT & FAQ
StepOne Smart Badge Onboarding & Delivery Plans Tailored to Every Stage of Growth
From turnkey cloud consoles to air-gapped Domestic IT (XinChuang) on-premise deployments built for major state-owned enterprises and financial institutions.
Small-Scale Pilot Calibration Pack (Pilot)
Ideal for a single store, single branch, or core service desk to rapidly validate field acoustics and Agent accuracy
Eval Units + Pilot Pack / 2–4 Week 4D Evaluation
- ✓ Custom-matched evaluation kit of 4G lanyard badges, Wi-Fi clip-on badges, or desktop speaker-separation units tailored to your layout and workflows
- ✓ Provision cloud or dedicated workspace for all 5 specialized Agents, pre-configured with your industry hotwords and service SOPs
- ✓ Deliver a formal 4D Pilot Assessment Report (Audio Usability / Judgment Consistency / Action Completion / Business Lift)
Multi-Branch Scale Edition (Hybrid)
POPULAR
Built for multi-region retail chains, automotive dealership groups, and licensed consumer finance institutions operating at scale
Enterprise Subscription / Priced by endpoint count & Agent modules
- ✓ Supports centralized provisioning, SN-to-staff-ID mapping, and online health monitoring across hundreds of stores and thousands of 4G/Wi-Fi endpoints
- ✓ Integrates with existing corporate CRM, WeCom sidebars, ticketing systems, and three-tier HQ–Region–Store RBAC dashboards
- ✓ Backed by StepOne's in-house acoustic & AI architects for on-site pickup tuning and hands-on coaching enablement for store managers
Sovereign IT On-Premises Intranet Edition for Finance & Government
Purpose-built for commercial banks, insurers, government service halls, and large state-owned enterprises with strict zero-data-egress mandates
Air-Gapped Intranet Delivery / 100% On-Premises Audio & Customer Data Residency
- ✓ Bundled with MR-GPT03 sovereign IT desktop speaker separators (compatible with Kylin OS / UnionTech UOS) or wired dual-directional counter terminals
- ✓ Deploys Wenquxing LLM and the QA middle platform locally inside your on-premises data center or on Huawei Ascend (Rich AIBox) appliances
- ✓ Supports end-to-end audio trimming validation for dual-mode voice retention, national-grade (SM-series) cryptographic transport & storage encryption, and full audit logging
PILOT CALIBRATION & 4-GATE SCALE-UP
Start with a small-scale calibration pilot, then scale across branches after passing the 4D Evaluation Gate
Offline acoustic environments are complex and variable. We insist on conducting a 2–4 week real-sample calibration across representative stores, service counters, or field teams first, verifying four rollout gates item by item.
GATE 01
Scale-Up Rollout Gate
Audio Usability & Transcription Accuracy
Field-test wearing positions, distance attenuation, and background noise impact in actual stores, counters, or field settings, completing hotword calibration for proprietary product terms and regional accents.
🎯 Verification Benchmark: Field SNR, valid conversation capture rate, and domain-specific terminology recognition meet target thresholds
GATE 02
Scale-Up Rollout Gate
Agent Judgment & Human Expert Alignment
Sample and compare conclusions from the five specialized Agents against manual evaluations by senior QA specialists and store managers, iterating prompt guardrails and knowledge-base citation rules to eliminate false positives and false negatives.
🎯 Verification Benchmark: QA risk detection, objection classification, and summary accuracy align closely with supervisor reviews
GATE 03
Scale-Up Rollout Gate
Workflow Execution & Frontline Adoption
Evaluate wearing and charging convenience for frontline staff, daily review time saved by store managers, and system ticket routing efficiency—ensuring zero extra manual data-entry burden on frontline teams.
🎯 Verification Benchmark: Coaching tip view rate, follow-up task completion rate, and closed-loop CRM ticket write-back run smoothly
GATE 04
Scale-Up Rollout Gate
Measurable Business & Compliance Improvement
Deliver an auditable before-and-after evaluation report centered on pre-locked pilot KPIs (such as clear fee disclosure rate, timely second follow-up rate, and complaint investigation speed), then expand in phased waves once targets are met.
🎯 Verification Benchmark: Higher script compliance rate, fewer high-risk non-compliant statements, or improved key-objection follow-up
FREQUENTLY ASKED QUESTIONS