StepOne Smart Badge Core Engine & Functional Module Breakdown
Dive into underlying product engines and visual dashboards—every module supports granular configuration by domain knowledge, business rules, and RBAC.
4G/Wi-Fi smart badges, 3mm bone-conduction card recorders, 8-mic dual-directional counter units, ceiling mic arrays, and sovereign IT desktop speaker separators.
40dB noise cancellation, speaker diarization, and domain-specific ASR — policy-configurable for two-party conversation or staff-only voice retention*.
Insight, QA, Coaching, Service, and Workflow Agents share a governed enterprise knowledge base (RAG) for collaborative analysis.
Outputs timestamped raw-audio evidence cards and writes back to CRM, WeCom, ticketing, and LMS platforms upon supervisor or advisor confirmation.
Deep Dive into Six Core Functional Modules
All-Scenario Acoustic Capture & Offline Resumable Upload
Supports 40dB DSP noise cancellation, AGC automatic gain control, and up to 32GB of secure local flash storage — automatically caching in elevators or underground dead zones and seamlessly resuming upload once reconnected.
Physical Soundfield & Voiceprint Speaker Diarization
Uses 8-mic dual-directional counter beamforming, hybrid bone-conduction sensors, or enrolled voiceprints to accurately separate staff explanations from customer questions and prevent attribution mix-ups.
Governed Knowledge Base Script Alignment Audit
Links to enterprise-approved product rate schedules, promotional benefits, and compliance red-line lexicons to verify sentence by sentence whether frontline staff omitted risk warnings or made exaggerated promises.
Precision Coaching Backed by Timestamped Evidence Chains
Supervisors no longer need to blindly scrub through hours of audio — click any risk or objection tag to jump straight to the exact audio clip and benchmark against top-performer playbooks for targeted 1-on-1 coaching.
Service Summaries & Cross-System Workflow Triggers
Automatically distills core customer concerns, intent tier, pending documents, and next appointment times — writing back with one click to corporate CRM, WeCom sidebars, or after-sales ticketing systems once confirmed by the advisor.
Device Asset & Multi-Branch Centralized Management
Supports binding unique hardware SNs to employee IDs, geofencing / multi-mode positioning checks, battery & online-rate inspections, and batch O&M via centralized store charging docks.
5 Specialized AI Agents: Role Division, Grounding Inputs & Human Review Boundaries
Stop turning audio into piles of unread transcripts — five specialized agents collaborate around every single frontline conversation to deliver insights, QA scorecards, coaching, summaries, and tickets.
| Specialized Agent | Core Responsibility | Grounding Inputs & Context | Structured Deliverables | Enterprise Human Review Boundary |
|---|---|---|---|---|
| Insight Agent | Uncovers recurring customer objections, demand trends, competitor mentions, and churn drivers across frontline conversations | De-identified multi-turn service transcripts, product catalogs, and store/branch metadata tags | Top-objection leaderboards, customer concern clusters, and weekly script optimization digests | ✓ Marketing & business operations leads review and approve updated messaging guidelines |
| QA Agent | Cross-checks mandatory disclosures, rate explanations, and sensitive promises sentence by sentence against service SOPs and regulatory rules | Speaker-diarized transcripts, approved product rate schedules, and compliance banned-phrase red-line libraries | Timestamped QA scorecards, script-deviation flags, and compliance risk alert logs | ✓ Compliance & QA teams manually review and classify high-risk alert clips |
| Coaching Agent | Pinpoints individual skill gaps in objection handling and product explanation while distilling high-conversion patterns from top advisors | Individual historical reception clips, top-performer benchmark script libraries, and QA weakness logs | Targeted micro-learning drills, side-by-side script improvement cards, and supervisor 1-on-1 coaching checklists | ✓ Store managers or team leads deliver constructive coaching grounded in real context — never used as a mechanical substitute for HR performance appraisals |
| Service Agent | Distills structured service summaries around unresolved customer questions, pending documents, and next-step action items | Full session context, extracted customer intent slots, and standard answers from the enterprise knowledge base (RAG) | Standardized follow-up notes, to-do reminders, supplemental clarification scripts, and second-touch talking points | ✓ Frontline advisors verify summary accuracy before one-click sending or logging to customer follow-up records |
| Workflow Agent | Automatically converts confirmed conversation outcomes into cross-system tickets, callback tasks, and escalation workflows | Service summaries, risk-tier tags, org-hierarchy permissions, and CRM / ticketing API connectors | CRM follow-up write-backs, exception escalation ticket routing, and auditable cross-department closed-loop trails | ✓ Mandatory human approval gates enforced for critical business changes and special exceptions |
7-Model Pro Acoustic Terminal Matrix: Complete Coverage for Mobile Wearables & Fixed Counters
From 68g standalone 4G lanyard badges, sub-28g Wi-Fi pin badges, and 3mm aluminum bone-conduction card recorders to radar-sensing dual-directional counter units, ceiling arrays, and Kylin OS / UnionTech UOS desktop speaker separators—tailored precisely to real frontline workflows.
4G Smart Lanyard Badge
Flagship mobile terminal combining a physical ID card slot, standalone CAT1 4G connectivity, dual-MEMS omnidirectional noise cancellation, and multi-mode positioning
| Terminal Model | Form Factor | Core Acoustic & Pickup Specs* | Network Upload / Power & Connectivity | Typical Frontline Roles & Stations |
|---|---|---|---|---|
| 01 · 4G Smart Lanyard Badge | Wearable Mobile Terminal | Dual digital MEMS mics · 360° omnidirectional pickup (-26 dB sensitivity, 16 kHz sampling) | Standalone CAT1 4G cellular upload (no reliance on venue Wi-Fi or staff phone hotspots) | Field relationship managers in finance, auto showroom sales & test-drive ride-alongs, retail chain associates, real estate viewings, and in-home service teams |
| 02 · Wi-Fi Smart Pin Badge | Wearable Mobile Terminal | Dual digital MEMS mics · 16 kHz sampling · MP3 audio compression | 2.4 GHz Wi-Fi wireless transmission (supports 3 bilingual Chinese/English fast provisioning modes) | Brand boutiques, pharmacy chains, bank lobbies, aesthetic clinics, and after-sales reception desks with stable enterprise Wi-Fi |
| 03 · 4G Smart Pin Badge | Wearable Mobile Terminal | Dual digital MEMS mics · 40 dB DSP noise reduction · 3 m effective pickup radius* | 680 mAh battery (USB-C): recording + upload approx. 11 hours*; positioning + recording + upload approx. 8 hours* | Auto show advisors, roving promotional teams, home-renovation site supervisors, logistics branches, and venues where internal Wi-Fi cannot be opened |
| 04 · Ultra-Slim Card Audio Recorder | Wearable Mobile Terminal | High-compression OPUS audio codec · 40 dB DSP noise reduction · 5 m pickup range* | 500 mAh high-density battery · Magnetic pogo-pin charging · Continuous runtime > 10 hours* | 1-on-1 wealth management consultations, enterprise key-account visits, and compliant meeting records for legal & advisory professionals |
| 05 · Dual-Directional Counter Audio Unit | Fixed Counter & Spatial Array | Built-in mmWave human-presence radar + laser ranging for automatic "record on arrival, stop on departure" | Automatically links recordings to active service tickets via counter ID, queuing system, or teller terminal timestamps | Commercial bank teller counters, loan signing desks, government service windows, telecom retail stores, and hospital/DMV service desks |
| 06 · Ceiling Array Microphone | Fixed Counter & Spatial Array | 32 kHz sample rate / 16-bit depth for crystal-clear reproduction of multi-person roundtable discussions | Equipped with Line IN (AEC echo-cancellation reference input), cascade input, monitoring port, and balanced audio output | Bank VIP wealth lounges, private banking signing suites, auto-finance interview rooms, VIP reception rooms, and open advisory zones |
| 07 · Desktop Speaker-Separation Unit (MR-GPT03) | Fixed Counter & Spatial Array | 48 kHz high-resolution audio sampling · Optimal face-to-face pickup radius approx. 2 m* | Natively compatible with Kylin OS, UnionTech UOS, Linux, Windows, and macOS | Sovereign IT bank teller PCs, insurance underwriting interview desks, government service counters, and corporate HR & procurement compliance interview stations |
* Specification Note: Dimensions, weight, 40dB DSP noise reduction, 3m/5m pickup radius, and >10h battery life are sourced from official hardware datasheets; actual store, counter, and field performance varies with ambient noise, garment occlusion, and network signal. Evaluation units are provided for on-site calibration prior to full-scale rollout.